Professional Experience
I specialize in teaching the ITIL 4 (Information Technology Infrastructure Library version 4) framework. ITIL 4 is designed to enhance IT service management. ITIL provides a comprehensive approach to aligning IT services with the needs of businesses, offering guidance on improving efficiency, reducing costs, and enhancing service quality.
IT Incident Management
Skilled in incident management, ensuring rapid service restoration and exceptional customer satisfaction.
Call Center Operations Management
Leverage 13 years of work creating a strong communication culture to lead inbound and outbound call center teams, driving exceptional customer satisfaction and operational efficiency.
IT Service Desk Management
Enhancing processes and maximizing efficiency in high-stakes, mission-critical environments.
ITIL 4 Instructor
Personal Projects
Creativity beyond the workplace
Bento Budget™ Phone App
I'm designing and building my own Japanese Kakeibo-inspired zero-based budget phone app for the personal budgeting community.
Professional Business Photographer
I work with my wife Kelly Rogers to create professional photos and short videos to enhance your brand visibility and impact.
Keith's leadership transformed our call center operations, significantly improving efficiency, streamlining processes, and elevating service levels across all locations. His strategic approach and commitment to excellence have made a lasting impact on team and helped expand our operation.
ETourandTravel
★★★★★